silver gold
Guaranteed Response Time 1 hour 30 minutes
24x7x365 Monitoring & Automated Reporting Included Included
Service Availability Monitoring Included Included
Event Log Monitoring Included Included
Log File Maintenance Included Included
Drive Space Monitoring Included Included
Backup Monitoring Included Included
Printer Queue & Availability Monitoring Included Included
Server Patch Management Included Included
Unlimited Phone Support † Included Included
Unlimited Remote Control Support † Included Included
24×7 Remote Emergency Support Included Included
User Account Administration Included Included
File Sharing Permission Administration Included Included
Security Administration Included Included
Anti-Virus & Anti-Spyware Management Included Included
Monthly Scheduled Maintenance 1 hour 2 hours
Unlimited On-Site Support for Covered Events Included Included
Unlimited Phone and Remote Support for All Applications † Included
Updates / Upgrades / Add-Ons / Patches for All Applications † Included
Managed Anti-Virus Software Included (subject to OS installed) Included
Moves and Hardware Upgrades †
(parts not included)		 Included
Operating System Upgrade Labor † Included
Project Labor for Covered Equipment † Included
OS Patches Done After Hours or on Weekends to Minimize Network Downtime Billable Included
Hard Drive Imaging Included (NAS required) * Included
Unlimited Support for Excalibur Net-Safe Service † Included
Unlimited Support for Excalibur VOIP Service † Included
Single Monthly Cost SILVER PACKAGE GOLD PACKAGE
$150 $250