Server Management Plans
Round-the-Clock Protection for the Infrastructure Your Business Runs On
Whether we host your website or you manage your own environment, our Silver and Gold plans keep your servers patched, monitored, and backed up around the clock — so downtime doesn’t catch you off guard. Already a hosting client? Pair it with our Hosting plans for complete coverage from your website to your network.
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| Guaranteed Response Time | 1 hour | 30 minutes |
| 24x7x365 Monitoring & Automated Reporting | ✓ | ✓ |
| Service Availability Monitoring | ✓ | ✓ |
| Event Log Monitoring | ✓ | ✓ |
| Log File Maintenance | ✓ | ✓ |
| Drive Space Monitoring | ✓ | ✓ |
| Backup Monitoring | ✓ | ✓ |
| Printer Queue & Availability Monitoring | ✓ | ✓ |
| Server Patch Management | ✓ | ✓ |
| Unlimited Phone Support † | ✓ | ✓ |
| Unlimited Remote Control Support † | ✓ | ✓ |
| 24×7 Remote Emergency Support | ✓ | ✓ |
| User Account Administration | ✓ | ✓ |
| File Sharing Permission Administration | ✓ | ✓ |
| Security Administration | ✓ | ✓ |
| Anti-Virus & Anti-Spyware Management | ✓ | ✓ |
| Monthly Scheduled Maintenance | 1 hour | 2 hours |
| Unlimited On-Site Support for Covered Events | ✓ | ✓ |
| Unlimited Phone and Remote Support for All Applications † | ✓ | |
| Updates / Upgrades / Add-Ons / Patches for All Applications † | ✓ | |
| Managed Anti-Virus Software Included (subject to OS installed) | ✓ | |
| Moves and Hardware Upgrades † (parts not included) |
✓ | |
| Operating System Upgrade Labor † | ✓ | |
| Project Labor for Covered Equipment † | ✓ | |
| OS Patches Done After Hours or on Weekends to Minimize Network Downtime | Billable | Included |
| Hard Drive Imaging Included (NAS required) * | ✓ | |
| Unlimited Support for Managed Backup Service † | ✓ | |
| Unlimited Support for Our VOIP Service † | ✓ | |
| Single Monthly Cost | SILVER PACKAGE | GOLD PACKAGE |
| $150 | $250 |
Bundle & Save
Combine Gold Server Management with our Business Hosting plan and get both under one invoice, one point of contact, and priority support across your website and your infrastructure — for $399/mo, a $99/mo savings over buying separately.